📦 Shipping Policy

Welcome to bktmart, your trusted local partner for daily essentials. We aim to deliver your orders quickly, safely, and efficiently. Please read our shipping policy to understand how deliveries are handled.

🚚 Delivery Options

1. Free Same-Day Delivery (Bhaktapur Only)

• Free same-day delivery on all orders within Bhaktapur.
• Place your order before 5:00 PM for same-day service.
• Available 7 days a week, including most public holidays.
• Applies to Bhaktapur municipality only.

2. Express 60-Minute Delivery – Rs. 50 (Bhaktapur Only)

• Receive your order within 60 minutes of confirmation.
• Available from 9:00 AM to 6:00 PM.
• Charges: Rs. 50 per order.
• Valid within Bhaktapur municipality only.

3. Standard Delivery – All Over Nepal

• We deliver to all regions of Nepal via courier partners.
• Estimated delivery: 2–5 working days.
• Charges vary by location, weight, and courier service.
• Exact shipping charges shown during checkout.

🚫 Delivery Limitations

• No international shipping outside Nepal.
• Same-day and express delivery available only in Bhaktapur municipality.
• Orders placed after the cutoff will be delivered the next day.
• Delays may occur due to weather, traffic, or events.

🧾 Order Processing

• Orders are processed immediately upon confirmation.
• You’ll receive SMS/email with delivery estimate.
• For express delivery, ensure your phone is reachable.

📍 Tracking & Support

• Same-day and express deliveries may not include online tracking.
• For national shipping, tracking details will be shared after dispatch.
• For queries, reach us via:
• WhatsApp: 9779823599599
• Phone: +977-9823599599
• Email: contact@bktmart.com

❗ Failed Deliveries

• If the recipient is unavailable or details are incorrect, delivery may be rescheduled or canceled.
• Charges for failed express/same-day deliveries may still apply.

💬 Questions?

If you have any questions or need further assistance, please contact us. We’re happy to help!